Hostel rules
GREG&TOM HOSTELS
- Rules that are obligatory for everyone: By making a reservation using our website, e-mail, Hostelworld.com, or Booking.com, you confirm that you have read and agreed to the regulations.
- The balance for your accommodation needs to be paid upon arrival or to our bank account at least one month before arrival.
- Our hostels are under CCTV and security control 24h
- Group reservations during check in we take a deposit 2000 PLN/ 500 euros in CASH for possible damages made by the group - deposit refundable upon check-out.
- No refund will be given after payment, so please book your accommodation and tours carefully. Cancel your booking or part of it before making a payment.
- The hostel has an age restriction above 18 years old.
- The facility is not adapted for people with disabilities. The building and its surroundings may contain architectural barriers such as narrow passages, high thresholds, or a lack of ramps and appropriate signage. The rooms are located above the 2nd floor.
- Rebooking a tour costs the full price.
- In cases of a no-show, we will not refund any money. You need to contact us about any slight changes to your booking at least 48 hours in advance.
- We have a 48-hour cancellation policy (if you cancel your reservation less than 48 hours before arrival time, unfortunately, we will need to charge you for the first night).
- There is no lock-out; our reception is open 24 hours a day.
- We close the kitchen and common room from 10 PM to 7 AM for cleaning purposes.
- Receptionists have the right to enter the rooms at any time to clean or show guests to their beds.
- Check-in time begins at 2 PM.
- Do not change the bed you were assigned during check-in. An unauthorized change will incur a 10-euro charge. You may ask the receptionist about changing beds.
- Please keep noise down between 10 PM and 7 AM. Be quiet and respect other guests (free earplugs available at the reception).
- Only our guests and staff are allowed in the hostel.
- Check-out time is at 10 AM. Late check-out until 1 PM will be charged 50 PLN.
- After check-out, common areas are available for guests. You have the right to use luggage storage free of charge until 7 PM.
- We serve breakfast in the common room every day from 7:30 AM to 10 AM.
- We serve dinner in the common room every day (hours depend on the hostel).
- Dinner is not included for groups of 10 or more people.
- You can rent a towel at reception. The cost is 10 PLN each.
- For your own safety, please keep your valuables in the locker or ask the receptionist to store them in the safe.
- You must show your ID, passport, or driver's license during check-in.
- The effects of excessive alcohol consumption (e.g., vomit, etc.) will result in an additional charge starting from 300 PLN, depending on the damage caused.
- Smoking is not allowed in the hostel. A fine of 1,000 PLN will be charged for smoking indoors.
- We provide linen. Using your own sleeping bag is forbidden.
- Bringing and consuming alcohol in the rooms is prohibited. You may drink in the common room or kitchen.
- One bed may only be used by one person.
- We reserve the right to refuse accommodation to anyone under the influence of drugs, alcohol, or exhibiting violent behavior.
- In case of property damage, we reserve the right to charge your credit card to cover the incurred losses (price start from 250 PLN).
- Any violent behavior will not be tolerated. If any of the above rules are not followed, the staff, manager, and owners of Greg&Tom Hostels reserve the right to cancel accommodation with no refund.