Hostel rules
GREG&TOM HOSTELS
- Rules that are obligatory for everyone: By making a reservation using our website, e-mail, Hostelworld.com, or Booking.com, you confirm that you have read and agreed to the regulations.
- The balance for your accommodation needs to be paid upon arrival or to our bank account at least one month before arrival.
- DURING CHECK-IN: We take a deposit for key cards – either 50 PLN or 10 euros/dollars in cash.
- Our hostels are under CCTV and security control 24h
- Group reservations during check in we take a deposit 1000 PLN/ 500 euros in CASH for possible damages made by the group - deposit refundable upon check-out.
- No refund will be given after payment, so please book your accommodation and tours carefully. Cancel your booking or part of it before making a payment.
- The age restriction is 18 to 40 years old at Greg&Tom Beer House and Greg&Tom Party Hostel.
- The age restriction is 18 to 50 years old at Greg&Tom Home.
- Rebooking a tour costs the full price if your tour has already started.
- In cases of a no-show, we will not refund any money. You need to contact us about any slight changes to your booking at least 48 hours in advance.
- We have a 48-hour cancellation policy (if you cancel your reservation less than 48 hours before arrival time, unfortunately, we will need to charge you for the first night).
- There is no lock-out; our reception is open 24 hours a day.
- We close the kitchen and common room from 10 PM to 7 AM for cleaning purposes.
- Receptionists have the right to enter the rooms at any time to clean or show guests to their beds.
- Check-in time begins at 2 PM.
- Do not change the bed you were assigned during check-in. An unauthorized change will incur a 10-euro charge. You may ask the receptionist about changing beds.
- Please keep noise down between 10 PM and 7 AM. Be quiet and respect other guests.
- *We try to keep the silence between 10pm and 7 am (free earplugs available at the reception)
- Only our guests and staff are allowed in the hostel.
- Check-out time is at 10 AM. Late check-out until 1 PM will be charged 50 PLN.
- After check-out, common areas are available for guests. You have the right to use luggage storage free of charge until 7 PM.
- We serve breakfast in the common room every day from 7:30 AM to 10 AM.
- We serve dinner in the common room every day (hours depend on the hostel).
- Dinner is not included for groups of more than 10 people.
- You can rent a towel at reception. The cost is 10 PLN each, plus a 20 PLN deposit, which will be refunded to you.
- For your own safety, please keep your valuables in the locker or ask the receptionist to store them in the safe.
- You must show your ID, passport, or driver's license during check-in.
- The effects of excessive alcohol consumption (e.g., vomit, etc.) will result in an additional charge starting from 300 PLN, depending on the damage caused.
- Smoking is not allowed in the hostel. A fine of 1,000 PLN will be charged for smoking indoors.
- We provide linen. Using your own sleeping bag is forbidden.
- Bringing and consuming alcohol in the rooms is prohibited. You may drink in the common room or kitchen.
- One bed may only be used by one person.
- We reserve the right to refuse accommodation to anyone under the influence of drugs, alcohol, or exhibiting violent behavior.
- In case of property damage, we reserve the right to charge your credit card to cover the incurred losses.
- Any violent behavior will not be tolerated. If any of the above rules are not followed, the staff, manager, and owners of Greg&Tom Hostels reserve the right to cancel accommodation with no refund.